1. Access our Reveni returns and exchanges panel using your order number and the email address you used to make the purchase.
2. Select the item you want to return, as well as the reason for the return, and complete the process, checking that all details are correct.
3. Select one of the following return options.
   a. Return in store  *Not available for the Zaragoza store
   b. Return by mail
4. Select a return method. 
   a. Store Credit: This option is a voucher for the value of your Flabelus with an extra 5% gift. This voucher is exclusive online.
   b. Return by bank transfer.
   c. Refund to the card associated with the order.
5. Once the process is complete, you will receive a return label, which you must attach to the properly packaged parcel and drop off at the nearest indicated post office. If your order is returned in-store, you only need to bring the package there.
6. Once the return is received, reviewed, and validated, we will process the corresponding refund via the selected method. This process may take between 7 and 10 days.

1. Access our Reveni exchanges and returns portal using your order number and the email address you used to make the purchase.
2. Select which item from your order you want to exchange and choose the newmodel or size. Complete the process, checking that all details are correct.
3. Once the process is complete, you will receive a return label, which you must attach to the properly packaged parcel and drop off at the nearest indicated post office.
4. Once your exchange request is received, our warehouse will begin preparing your new exchange order so you can receive it as soon as possible.

• Returns Spain: 3,50€ / 1 pair; 2€ for each additional pair.
• Exchanges Spain: 3,50€.
• International Returns EU: 12€ / 1 pair; 2€ for each additional pair. -
• International Exchanges EU: 8€.
• UK Returns: 14€ / 1 pair; 2€ for each additional pair.
• UK exchanges: 10€.
• Returns USA and Canada: 32€.
• Exchanges USA and Canada: 25€.
• International returns outside EU: 32€.
• International exchanges outside EU: 25€.

If you believe you have received a product in poor condition, access this link and enter your order number and purchase email. Once inside, you must complete the requested information and attach a photograph clearly showing the indicated defect. After submitting the request, our quality team will review the case and we will contact you to inform you of the outcome and the next steps in case the issue is accepted. If it was a purchase made in a physical store, you can go directly to the store or contact us at hola@flabelus.pro.

If you have received an item that does not match your order, access this linkwith your order number and purchase email. You must complete the requested information and attach a photograph of the item received, clearly showing the model and size, along with the labeled area of the box. After submitting the request, our team will review the case and we will contact you to indicate the next steps. If it was a purchase made in a physical store, you can go directly to the store or contact us at hola@flabelus.pro. 

If you have received an incomplete order, please send us an email at hola@flabelus.proindicating your order number or purchase receipt, and attach a photo of the package received along with its contents. Our team will review the situation and send the missing item as soon as possible.